Legal & Community
Last updated: July 8, 2026 · Effective for all Wello members and site visitors
Contents
Wello is a community, not a product. We collect only what we need to run the platform safely, we never sell your data, and we aim to be straightforward about everything we do with information you share with us.
Section 1
The minimum needed to run Wello
Name
Your real first and last name, used on your profile and in exchanges (other members see your first name and last initial)
Email address
Used to sign in to your account and to send you notifications and account emails
Phone number
Used to verify your identity at signup via Prelude and to prevent duplicate accounts — never shown to other members
Neighborhood & zip code
The area you associate with, for finding and showing nearby requests — not your street address
Profile details
Optional profile photo, bio, languages spoken, skills — whatever you choose to share
Exchange content
Task titles, descriptions, in-app messages, exchange notes you write, and any photos you attach to posts or notes
Reports & dispute submissions
Reports you file and written accounts you provide during moderation
Agreement records
Timestamps of your acceptance of the terms, liability waiver, and 18+ age confirmation at signup
Waitlist & contact form
If you check availability for your zip code or contact us before joining, we store that zip code, your message, and — if you provide it — your email
Wello does not collect:
Section 2
Running the platform and keeping it safe
Your name, phone number, and neighborhood are used to identify you to other members and power your experience on the platform.
Task details, messages, and exchange history are used to connect you with neighbors and to maintain the credit ledger that tracks what flows between members.
Reports, exchange records, and message history may be reviewed by Wello's moderation team when investigating a safety concern or credit dispute.
Session and device data are used to detect duplicate accounts, abuse, and unauthorized access. We do not use this data for advertising or profiling.
We use your phone number and email to send in-app notifications (task updates, messages, confirmation prompts). We may also send you community updates, new feature announcements, and occasional neighborhood highlights by email. You can unsubscribe from marketing emails at any time.
When we adopt a product-analytics tool, it will help us understand how features are used so we can make Wello better. Analytics data will not be used for advertising or shared with third parties for their own purposes, and we will update this policy before enabling it.
Wello does not:
Section 3
Visibility by audience
The public homepage feed
Anyone who visits Wello's homepage — including people who are not Wello members — can see your open posts (title, category, credit value, description, and neighborhood), your first name and last initial, your profile photo, and the languages you've listed
Any Wello member
Your profile: first name and last initial, photo, neighborhood, bio, skills, languages, badges, when you joined, your open posts, your exchange history count, and revealed exchange notes neighbors have written about you (including any photos attached to them)
A member you exchange with
The exchange details you both agreed to, in-app messages between you, and — once revealed — the note you write about each other after completion
Wello's moderation team
Full exchange records and messages when investigating a dispute or safety report you are party to
Wello staff
All of the above, plus account and device data, for platform operations and legal compliance
Third parties
Only the service providers in Section 4, and only to run the platform for us — otherwise nothing, except as required by law, court order, or when you explicitly consent
Wello will disclose member data to law enforcement only when legally required (valid subpoena, court order, or warrant) or when we believe disclosure is necessary to prevent imminent physical harm to a member. We will notify affected members of such disclosures to the extent permitted by law.
Other members may write notes about you after an exchange, optionally with photos. Notes are blind and mutual: what you write is hidden until both sides have submitted, and revealed notes appear on your profile where other members can read them. The following rules apply:
Section 4
Who we work with and why
Wello uses a small number of trusted third-party providers to operate the platform. Each is bound by a data processing agreement and may only use your data to perform services for us.
Supabase
Database, authentication, storage, and data processing
Data shared: All platform data at rest and in transit
Netlify
Hosting and serving the Wello web app
Data shared: Standard web request logs, including your IP address and browser type
Prelude
Phone number verification at signup
Data shared: Your phone number
Resend
Sending notification and account emails
Data shared: Your email address, first name, and the content of the notification (e.g. a post title)
CARTO / OpenStreetMap (map tiles)
Rendering the neighborhood map
Data shared: When you open the map, your browser requests tiles directly from CARTO, which receives your IP address and the map area you're viewing — no Wello account data
PostHog (planned)
Product analytics — not yet in use; listed here so you know what's coming before we enable it
Data shared: Once enabled: session events, feature interactions, device and browser type
We do not use advertising networks, data brokers, or social login providers. If we add new third-party services in the future, we will update this section and notify members of material changes.
Wello uses cookies and browser local storage only to run the platform:
We do not use advertising, analytics, or cross-site tracking cookies. Because Wello does not track visitors across other websites, we do not respond to browser "Do Not Track" signals — everyone gets the same non-tracking treatment.
Section 5
How we protect your information
Wello data is stored on servers located in the United States. We use industry-standard cloud infrastructure with encryption at rest and in transit. We do not store data in jurisdictions with materially weaker data protection standards.
We take reasonable precautions but cannot guarantee absolute security. If a data breach affects your personal information, we will notify affected members in the most expedient time possible and without unreasonable delay, as California law requires (California Civil Code § 1798.82) — our goal is within 72 hours of confirming the breach.
To report a security concern, contact us at contact@wello.world.
Section 6
How long we keep your data
We retain your data for as long as your account is active. Exchange records and credit history are retained to maintain the integrity of the community ledger — including for moderation and dispute purposes.
In-app messages between members are stored as part of your exchange history to support dispute resolution and moderation. Messages are retained for as long as your account is active and are not automatically deleted after an exchange is completed; they are deleted only when your account is deleted, per Section 6.3, or where required for an open dispute or safety investigation to be resolved.
You may request full account deletion at any time by emailing contact@wello.world. Wello does not currently offer a self-service deletion option in profile settings — all deletion requests are handled by our team via email. Upon deletion:
Wello does not currently deactivate or delete accounts on the basis of inactivity. An account remains active indefinitely unless you request deletion (Section 6.3).
Section 7
Wello is for adults only
Wello is for adults 18 years of age and older. Minors may not create accounts or use the platform.
We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has created an account, please contact us at contact@wello.world and we will delete the account and associated data promptly.
During signup, all users are required to confirm via checkbox that they are 18 years of age or older. We record a timestamp of this confirmation.
Note on age verification:
Wello currently relies on self-certification at signup. We do not verify age through government-issued ID. If you have concerns about a minor using the platform, please contact us immediately at contact@wello.world.
Section 8
California Consumer Privacy Act (CCPA) and beyond
California residents have specific rights under the CCPA (Cal. Civ. Code § 1798.100 et seq.). Wello honors these rights for all members, regardless of state.
You may request a summary of what personal data Wello holds about you, where it came from, and how it has been used or shared.
You may request a copy of your personal data in a portable format (JSON or CSV).
You may request deletion of your personal data, subject to the exceptions described in Section 6.3.
You may update inaccurate personal information directly in your profile settings at any time.
You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us at contact@wello.world. Opting out of marketing does not affect service-related communications.
Wello does not sell personal data. There is nothing to opt out of.
Exercising any of these rights will not affect your access to Wello or the service you receive.
To submit a rights request, email contact@wello.world with the subject line "Privacy Request" and a description of what you'd like.
Note on self-service tools:
Wello does not currently offer a data export or account deletion option within profile settings. For now, all access, portability, and deletion requests — including full account deletion — must be submitted by emailing contact@wello.world.
We will respond to verified requests within 30 days. If we need more time (up to the 45-day extension California law allows), we will notify you with the reason for the extension.
Section 9
Questions and how this policy changes
For privacy questions, data requests, or security concerns:
Privacy requests
contact@wello.world
Security reports
contact@wello.world
We may update this Privacy Policy as the platform evolves. For material changes — new data categories, new sharing practices, or reduced member rights — we will notify you via in-app notification and email at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance of the updated policy.
This Privacy Policy is governed by the laws of the State of California. Disputes arising from this policy are subject to the arbitration clause in Wello's Terms of Service.