Legal & Community
Last updated: May 29, 2026 · Effective for all Wello members in the San Francisco Bay Area
This document is a working draft pending attorney review. It is not finalized legal advice. A California-licensed startup attorney will review before public launch.
Contents
Wello is a community, not a product. We collect only what we need to run the platform safely, we never sell your data, and we aim to be straightforward about everything we do with information you share with us.
Section 1
The minimum needed to run Wello
Name
Your real first and last name, used on your profile and in exchanges
Phone number
Used to verify your identity at signup via Twilio and for in-app messaging
Neighborhood
The area you associate with for finding and showing nearby requests (zip code or neighborhood — not your precise address)
Profile details
Optional bio, languages spoken, skills — whatever you choose to share
Exchange content
Task titles, descriptions, in-app messages, and exchange notes you write
Dispute submissions
Written accounts you submit during moderation
Wello does not collect:
Section 2
Running the platform and keeping it safe
Your name, phone number, and neighborhood are used to identify you to other members and power your experience on the platform.
Task details, messages, and exchange history are used to connect you with neighbors and to maintain the credit ledger that tracks what flows between members.
Reports, exchange records, and message history may be reviewed by community moderators when investigating a safety concern or credit dispute.
Session and device data are used to detect duplicate accounts, abuse, and unauthorized access. We do not use this data for advertising or profiling.
We use your phone number and email to send in-app notifications (task updates, messages, confirmation prompts). We may also send you community updates, new feature announcements, and occasional neighborhood highlights by email. You can unsubscribe from marketing emails at any time.
PostHog analytics helps us understand how features are used so we can make Wello better. Analytics data is not used for advertising or shared with third parties for their own purposes.
Wello does not:
Section 3
Visibility by audience
Any Wello member
Your first name, neighborhood, exchange history count, and any exchange notes neighbors have written about you
A member you exchange with
The exchange details you both agreed to, in-app messages between you, and the note you write about each other after completion
Community moderators
Full exchange records and messages when investigating a dispute or safety report you are party to
Wello staff
All of the above, plus account and device data, for platform operations and legal compliance
Third parties
Nothing — except as required by law, court order, or when you explicitly consent
Wello will disclose member data to law enforcement only when legally required (valid subpoena, court order, or warrant) or when we believe disclosure is necessary to prevent imminent physical harm to a member. We will notify affected members of such disclosures to the extent permitted by law.
Other members may write notes about you after an exchange. These are visible to other users on your profile. The following rules apply:
Section 4
Who we work with and why
Wello uses a small number of trusted third-party providers to operate the platform. Each is bound by a data processing agreement and may only use your data to perform services for us.
Twilio
Phone number verification at signup and in-app SMS notifications
Data shared: Your phone number
PostHog
Product analytics — understanding how features are used to improve the platform
Data shared: Session events, feature interactions, device and browser type
Cloud infrastructure provider
Hosting, storage, and data processing
Data shared: All platform data at rest and in transit
We do not use advertising networks, data brokers, or social login providers. If we add new third-party services in the future, we will update this section and notify members of material changes.
Section 5
How we protect your information
Wello data is stored on servers located in the United States. We use industry-standard cloud infrastructure with encryption at rest and in transit. We do not store data in jurisdictions with materially weaker data protection standards.
We take reasonable precautions but cannot guarantee absolute security. If a data breach occurs that affects your personal information, we will notify affected members within 72 hours of discovery, in accordance with California law (California Civil Code § 1798.82).
To report a security concern, contact us at contact@wello.world.
Section 6
How long we keep your data
We retain your data for as long as your account is active. Exchange records and credit history are retained to maintain the integrity of the community ledger — including for moderation and dispute purposes.
In-app messages between members are stored to support dispute resolution and moderation. Messages are deleted within 30 days of the exchange being marked complete, unless the exchange is subject to an open dispute or safety investigation — in which case relevant messages are retained until the matter is resolved.
You may request full account deletion at any time from your profile settings or by emailing contact@wello.world. Upon deletion:
Accounts with no activity for 24 consecutive months may be deactivated. We will email you before deactivating. Deactivated accounts retain data for an additional 12 months before deletion, giving you time to reactivate.
Section 7
Age requirements and how we enforce them
Wello is intended for users 13 years of age and older. Users between 13 and 17 may use Wello only with verified parental or guardian consent.
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has created an account, please contact us at contact@wello.world and we will delete the account and associated data promptly.
During signup, all users are required to confirm via checkbox that they are 13 years of age or older (or that a parent or guardian has consented on their behalf). We record a timestamp of this confirmation.
Note on age verification:
Wello currently relies on self-certification at signup. We do not verify age through government-issued ID. If you have concerns about a minor using the platform without consent, please contact us immediately at contact@wello.world.
Section 8
California Consumer Privacy Act (CCPA) and beyond
California residents have specific rights under the CCPA (Cal. Civ. Code § 1798.100 et seq.). Wello honors these rights for all members, regardless of state.
You may request a summary of what personal data Wello holds about you, where it came from, and how it has been used or shared.
You may request a copy of your personal data in a portable format (JSON or CSV).
You may request deletion of your personal data, subject to the exceptions described in Section 6.3.
You may update inaccurate personal information directly in your profile settings at any time.
You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us at contact@wello.world. Opting out of marketing does not affect service-related communications.
Wello does not sell personal data. There is nothing to opt out of.
Exercising any of these rights will not affect your access to Wello or the service you receive.
To submit a rights request, you can:
We will respond to verified requests within 45 days. If we need more time (up to an additional 45 days), we will notify you with the reason for the extension.
Section 9
Questions and how this policy changes
For privacy questions, data requests, or security concerns:
Privacy requests
contact@wello.world
Security reports
contact@wello.world
We may update this Privacy Policy as the platform evolves. For material changes — new data categories, new sharing practices, or reduced member rights — we will notify you via in-app notification and email at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance of the updated policy.
This Privacy Policy is governed by the laws of the State of California. Disputes arising from this policy are subject to the arbitration clause in Wello's Terms of Service.