Wello is a reciprocity network for the Bay Area. Help someone move, earn credits. Spend them when you need a ride, a dog walk, or a hand with anything.
Join your neighborhoodGetting started
You don't need anything except a few hours and a willingness to help. Wello takes care of the rest.
Sign up with your name and neighborhood. Tell the community a little about who you are and what you're good at — cooking, fixing bikes, speaking Spanish, driving, whatever. You'll receive 3 welcome credits to get started.
3 welcome credits on signupBrowse requests from neighbors nearby, or post your own. Quick tasks under 30 minutes are 1 credit. Bigger asks that take up to an hour — tutoring, helping someone move, a deeper clean — are 2 credits. Simple on purpose.
Message directly through Wello, agree on the details, and show up for each other. No payment, no awkward Venmo requests. Just neighbors doing what neighbors do.
After the task, both of you confirm it went well. Credits transfer automatically within 12 hours. If something changed — the job took longer, the situation was trickier than expected — either of you can propose adjusting the credit amount, and you both agree together.
The credit system
Wello credits aren't money and they aren't hours. They're a shared agreement that help is worth something — and that everyone's effort matters equally.
One walk, one neighborhood loop, one happy dog. Usually 20–30 minutes.
A trip across town, under 30 minutes or so.
One focused session of help with math, writing, language, or anything else.
A few boxes, a couch, a car full of stuff.
Quick weeding or planting is 1 credit. A longer yard session is 2.
Light tidying is 1 credit. A deeper clean taking closer to an hour is 2.
Tasks under 30 minutes are 1 credit. Tasks that take up to an hour — tutoring, large furniture assembly, bigger cleaning jobs — are 2 credits. If you're unsure, Wello shows a suggested amount when you post.
After the task
Real help doesn't always go exactly as planned. Once the task is marked done, a 12-hour window opens for both of you to confirm — or adjust — before credits transfer.
Task complete
For tasks with a set time, either party can mark it complete. For flexible tasks with no scheduled time, the helper marks it done once they've finished — that's what starts the clock.
Within 12 hours
If everything went smoothly, both confirm and credits transfer immediately. If the task grew — took longer, was more involved, required extra effort — either party can propose a new credit amount. The other person reviews and accepts.
If there's a disagreement
If one person proposes more credits and the other doesn't agree, a Wello community moderator reviews the situation and makes a fair call. This is rare — most exchanges are straightforward — but it's there when you need it.
After 12 hours
If neither party takes action, the original credit amount transfers automatically. No awkward follow-ups, no chasing anyone down.
Leave a note
After every exchange, both parties can leave a short note for each other — a thank-you, a memory, a small detail about what the experience was like. Not a star rating. Not a performance review. Just a human moment, captured.
Trust & safety
Wello is built on trust. Here's how we work to keep everyone safe.
Every Wello member verifies their phone number at signup. For sensitive exchanges — rides, childcare, elder care — we encourage additional steps.
Real people, not algorithms. Wello moderators are trusted community members who help resolve disputes and handle safety reports.
If something feels wrong — during or after an exchange — you can report it directly in the app. Urgent safety concerns are escalated immediately.
You can block any member at any time. Serious violations result in immediate removal from the community, no questions asked.
Every member agrees to Wello's community standards at signup. The rules are simple: be kind, be honest, and show up.
Wello connects neighbors — it doesn't manage them. Use your instincts. Get to know someone before bigger exchanges. Trust is built one favor at a time.
What Wello believes
Wello exists because we believe in connection over transaction.
Credits reflect genuine effort. We can all support each other in some way.
This is your community. Whether you're new to the area or a lifelong resident, you belong here.
Help a neighbor because you want to. The credits are just a way of keeping it balanced.
Credits can't be sold, cashed out, or transferred outside Wello. This isn't a side hustle platform.
Wello is live in Oakland, Berkeley, & San Francisco. Join your neighborhood today.
Join your neighborhood